Frequently Asked Questions

We flexibly support standard Incoterms 2020. Our most common terms are FOB (Free On Board) from Egyptian ports, CIF (Cost, Insurance, and Freight), and CFR to any major global port. We can also arrange EXW (Ex Works) if you prefer to handle logistics.

We use state-of-the-art Reefer Containers (Refrigerated) with precise temperature and humidity control recorders (Data Loggers). For highly sensitive crops like strawberries, we use air freight options to ensure arrival within 24-48 hours.

Our strategic location allows us to ship from Alexandria Port, Dekheila, Damietta, and Port Said East/West. This gives us flexibility to choose the fastest route to your destination.

For Agri-Foods, the MOQ is typically one 40ft High Cube Container (approx. 24-25 Tons for Citrus). For Industrial supplies, MOQs vary by product but generally start from 1 Full Container Load (FCL) or specific pallet counts for air freight.

Yes, absolutely. We provide samples for quality verification. While the samples are often free of charge, the courier/shipping cost is usually covered by the buyer. This cost is deducted from the first commercial invoice.

Our standard terms are T/T (Telegraphic Transfer): 30-50% advance and balance against copy of shipping documents. We also accept Irrevocable LC (Letter of Credit) at sight from reputable banks for larger contracts.

Yes, our partner farms hold Global G.A.P certifications. Our packing houses are ISO 9001:2015 and BRC certified, ensuring full compliance with EU (EFSA) and USA (FDA) regulations regarding MRLs (Maximum Residue Limits).

Yes! We can pack under your own brand name (Private Label). Our design team can even assist in adjusting your label artwork to fit specific box dimensions and local language requirements.