{"id":4816,"date":"2026-01-06T10:37:44","date_gmt":"2026-01-06T10:37:44","guid":{"rendered":"https:\/\/auviaeg.com\/?page_id=4816"},"modified":"2026-01-11T05:06:00","modified_gmt":"2026-01-11T05:06:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/auviaeg.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4816\" class=\"elementor elementor-4816\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46bfdaf8 e-flex e-con-boxed e-con e-parent\" data-id=\"46bfdaf8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-784de93c elementor-widget elementor-widget-html\" data-id=\"784de93c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b159e3a e-con-full e-flex e-con e-parent\" data-id=\"b159e3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25e175c elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"25e175c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    \/* ===== AUVIA FAQ STYLES ===== *\/\r\n    :root {\r\n        --auvia-gold: #C5A059;\r\n        --auvia-dark: #050608;\r\n        --glass-panel: rgba(255, 255, 255, 0.03);\r\n        --glass-active: rgba(197, 160, 89, 0.08);\r\n        --border-light: rgba(255, 255, 255, 0.05);\r\n        --border-gold: rgba(197, 160, 89, 0.3);\r\n        --text-grey: #b0b0b0;\r\n    }\r\n\r\n    body { background-color: var(--auvia-dark); font-family: 'Outfit', sans-serif; color: var(--text-grey); }\r\n\r\n    \/* Hero Section *\/\r\n    .faq-hero {\r\n        padding: 100px 20px 60px;\r\n        text-align: center;\r\n        background: radial-gradient(circle at top, #1a1d24 0%, var(--auvia-dark) 70%);\r\n        border-bottom: 1px solid #1a1a1a;\r\n    }\r\n    \r\n    .faq-title {\r\n        color: #fff;\r\n        font-size: 3rem;\r\n        margin-bottom: 15px;\r\n    }\r\n    \r\n    .faq-subtitle {\r\n        color: var(--auvia-gold);\r\n        font-size: 1.1rem;\r\n        margin-bottom: 40px;\r\n    }\r\n\r\n    \/* Search Bar *\/\r\n    .faq-search-box {\r\n        max-width: 600px;\r\n        margin: 0 auto;\r\n        position: relative;\r\n    }\r\n    \r\n    .faq-input {\r\n        width: 100%;\r\n        padding: 18px 50px 18px 25px;\r\n        border-radius: 50px;\r\n        background: rgba(0,0,0,0.3);\r\n        border: 1px solid #333;\r\n        color: #fff;\r\n        font-family: 'Outfit', sans-serif;\r\n        font-size: 1rem;\r\n        transition: 0.3s;\r\n    }\r\n    \r\n    .faq-input:focus {\r\n        outline: none;\r\n        border-color: var(--auvia-gold);\r\n        background: #000;\r\n        box-shadow: 0 0 20px rgba(197, 160, 89, 0.15);\r\n    }\r\n    \r\n    .search-icon {\r\n        position: absolute;\r\n        right: 25px;\r\n        top: 50%;\r\n        transform: translateY(-50%);\r\n        color: var(--auvia-gold);\r\n    }\r\n\r\n    \/* Content Container *\/\r\n    .faq-container {\r\n        max-width: 1000px;\r\n        margin: 60px auto;\r\n        padding: 0 20px;\r\n        display: grid;\r\n        gap: 60px;\r\n    }\r\n\r\n    \/* FAQ Category *\/\r\n    .faq-category-title {\r\n        color: #fff;\r\n        font-size: 1.5rem;\r\n        margin-bottom: 25px;\r\n        display: flex;\r\n        align-items: center;\r\n        gap: 15px;\r\n    }\r\n    \r\n    .faq-category-title::after {\r\n        content: '';\r\n        flex: 1;\r\n        height: 1px;\r\n        background: linear-gradient(90deg, #333, transparent);\r\n    }\r\n    \r\n    .faq-category-title i { color: var(--auvia-gold); }\r\n\r\n    \/* Accordion Item *\/\r\n    .accordion-item {\r\n        background: var(--glass-panel);\r\n        border: 1px solid var(--border-light);\r\n        margin-bottom: 15px;\r\n        border-radius: 4px;\r\n        overflow: hidden;\r\n        transition: 0.3s;\r\n    }\r\n\r\n    .accordion-header {\r\n        padding: 20px 25px;\r\n        cursor: pointer;\r\n        display: flex;\r\n        justify-content: space-between;\r\n        align-items: center;\r\n        transition: 0.3s;\r\n    }\r\n\r\n    .accordion-header:hover {\r\n        background: rgba(255,255,255,0.02);\r\n    }\r\n\r\n    .question-text {\r\n        color: #e0e0e0;\r\n        font-weight: 500;\r\n        font-size: 1.05rem;\r\n    }\r\n\r\n    .toggle-icon {\r\n        color: var(--auvia-gold);\r\n        font-size: 0.9rem;\r\n        transition: transform 0.4s cubic-bezier(0.4, 0, 0.2, 1);\r\n    }\r\n\r\n    \/* Active State *\/\r\n    .accordion-item.active {\r\n        border-color: var(--border-gold);\r\n        background: var(--glass-active);\r\n    }\r\n    \r\n    .accordion-item.active .toggle-icon {\r\n        transform: rotate(180deg);\r\n    }\r\n    \r\n    .accordion-item.active .question-text {\r\n        color: var(--auvia-gold);\r\n    }\r\n\r\n    \/* Accordion Body *\/\r\n    .accordion-body {\r\n        max-height: 0;\r\n        overflow: hidden;\r\n        transition: max-height 0.4s ease-out;\r\n        border-top: 1px solid transparent;\r\n    }\r\n\r\n    .accordion-item.active .accordion-body {\r\n        border-top-color: var(--border-gold);\r\n    }\r\n\r\n    .body-content {\r\n        padding: 25px;\r\n        font-size: 0.95rem;\r\n        line-height: 1.7;\r\n        color: #ccc;\r\n    }\r\n\r\n    \/* Support Box *\/\r\n    .support-cta {\r\n        text-align: center;\r\n        margin-top: 80px;\r\n        padding: 40px;\r\n        border-top: 1px solid #222;\r\n    }\r\n<\/style>\r\n\r\n<div class=\"faq-hero\">\r\n    <h1 class=\"faq-title\">Frequently Asked Questions<\/h1>\r\n    <p class=\"faq-subtitle\">Everything you need to know about exporting with AUVIA<\/p>\r\n    \r\n    <div class=\"faq-search-box\">\r\n        <input type=\"text\" class=\"faq-input\" placeholder=\"Type keywords to find answers...\">\r\n        <i class=\"fas fa-search search-icon\"><\/i>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"faq-container\">\r\n\r\n    <div class=\"faq-category\">\r\n        <h2 class=\"faq-category-title\"><i class=\"fas fa-ship\"><\/i> Shipping & Logistics<\/h2>\r\n        \r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">What Incoterms do you support?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    We flexibly support standard Incoterms 2020. Our most common terms are <strong>FOB<\/strong> (Free On Board) from Egyptian ports, <strong>CIF<\/strong> (Cost, Insurance, and Freight), and <strong>CFR<\/strong> to any major global port. We can also arrange EXW (Ex Works) if you prefer to handle logistics.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">How do you ensure product freshness during shipping?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    We use state-of-the-art Reefer Containers (Refrigerated) with precise temperature and humidity control recorders (Data Loggers). For highly sensitive crops like strawberries, we use air freight options to ensure arrival within 24-48 hours.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">Which ports do you ship from?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    Our strategic location allows us to ship from Alexandria Port, Dekheila, Damietta, and Port Said East\/West. This gives us flexibility to choose the fastest route to your destination.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\">\r\n        <h2 class=\"faq-category-title\"><i class=\"fas fa-file-invoice-dollar\"><\/i> Orders & Payment<\/h2>\r\n        \r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">What is the Minimum Order Quantity (MOQ)?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    For Agri-Foods, the MOQ is typically one <strong>40ft High Cube Container<\/strong> (approx. 24-25 Tons for Citrus). For Industrial supplies, MOQs vary by product but generally start from 1 Full Container Load (FCL) or specific pallet counts for air freight.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">Can I request product samples?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    Yes, absolutely. We provide samples for quality verification. While the samples are often free of charge, the courier\/shipping cost is usually covered by the buyer. This cost is deducted from the first commercial invoice.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">What payment methods are accepted?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    Our standard terms are <strong>T\/T (Telegraphic Transfer)<\/strong>: 30-50% advance and balance against copy of shipping documents. We also accept <strong>Irrevocable LC (Letter of Credit)<\/strong> at sight from reputable banks for larger contracts.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\">\r\n        <h2 class=\"faq-category-title\"><i class=\"fas fa-certificate\"><\/i> Quality & Standards<\/h2>\r\n        \r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">Are your farms certified?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    Yes, our partner farms hold <strong>Global G.A.P<\/strong> certifications. Our packing houses are ISO 9001:2015 and BRC certified, ensuring full compliance with EU (EFSA) and USA (FDA) regulations regarding MRLs (Maximum Residue Limits).\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"accordion-item\">\r\n            <div class=\"accordion-header\">\r\n                <span class=\"question-text\">Do you offer Private Label services?<\/span>\r\n                <i class=\"fas fa-chevron-down toggle-icon\"><\/i>\r\n            <\/div>\r\n            <div class=\"accordion-body\">\r\n                <div class=\"body-content\">\r\n                    Yes! We can pack under your own brand name (Private Label). Our design team can even assist in adjusting your label artwork to fit specific box dimensions and local language requirements.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"support-cta\">\r\n    <h3 style=\"color:#fff;\">Still have questions?<\/h3>\r\n    <p style=\"color:#888; margin-bottom: 20px;\">Our export specialists are here to help you.<\/p>\r\n    <a href=\"https:\/\/auviaeg.com\/contact-us\" style=\"color:var(--auvia-gold); text-decoration:none; border-bottom:1px solid var(--auvia-gold);\">Contact Support<\/a>\r\n<\/div>\r\n\r\n<script>\r\n    \/\/ Accordion Logic\r\n    const accordions = document.querySelectorAll('.accordion-header');\r\n\r\n    accordions.forEach(acc => {\r\n        acc.addEventListener('click', function() {\r\n            const item = this.parentElement;\r\n            const body = this.nextElementSibling;\r\n            \r\n            \/\/ Close other items (Optional: Remove this block if you want multiple open)\r\n            document.querySelectorAll('.accordion-item').forEach(other => {\r\n                if (other !== item && other.classList.contains('active')) {\r\n                    other.classList.remove('active');\r\n                    other.querySelector('.accordion-body').style.maxHeight = null;\r\n                }\r\n            });\r\n\r\n            \/\/ Toggle current\r\n            item.classList.toggle('active');\r\n            \r\n            if (item.classList.contains('active')) {\r\n                body.style.maxHeight = body.scrollHeight + \"px\";\r\n            } else {\r\n                body.style.maxHeight = null;\r\n            }\r\n        });\r\n    });\r\n\r\n    \/\/ Simple Search Filter Logic\r\n    const searchInput = document.querySelector('.faq-input');\r\n    searchInput.addEventListener('keyup', function() {\r\n        const filter = this.value.toLowerCase();\r\n        const items = document.querySelectorAll('.accordion-item');\r\n        const categories = document.querySelectorAll('.faq-category');\r\n\r\n        items.forEach(item => {\r\n            const text = item.textContent.toLowerCase();\r\n            if (text.includes(filter)) {\r\n                item.style.display = \"\";\r\n            } else {\r\n                item.style.display = \"none\";\r\n            }\r\n        });\r\n        \r\n        \/\/ Hide empty categories\r\n        categories.forEach(cat => {\r\n            const visibleItems = cat.querySelectorAll('.accordion-item[style=\"\"]');\r\n            if (filter !== \"\" && visibleItems.length === 0) {\r\n                cat.style.display = \"none\";\r\n            } else {\r\n                cat.style.display = \"\";\r\n            }\r\n        });\r\n    });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Everything you need to know about exporting with AUVIA Shipping &#038; Logistics What Incoterms do you support? We flexibly support standard Incoterms 2020. Our most common terms are FOB (Free On Board) from Egyptian ports, CIF (Cost, Insurance, and Freight), and CFR to any major global port. We can also arrange EXW [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-4816","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/pages\/4816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/comments?post=4816"}],"version-history":[{"count":10,"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/pages\/4816\/revisions"}],"predecessor-version":[{"id":5299,"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/pages\/4816\/revisions\/5299"}],"wp:attachment":[{"href":"https:\/\/auviaeg.com\/en\/wp-json\/wp\/v2\/media?parent=4816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}